Refund policy

Last updated: October 28, 2026

We want you to love what you order. This policy explains how returns, exchanges and refunds work. It never limits your statutory rights — where local law gives you a stronger right, that right applies.

Return window

You have 30 days from the date you receive your order to request a return.

How to start a return

Email support@westandwilde.co with your order number and the item(s) you want to return. For faulty, damaged or incorrect items, please include a photo. We will reply with the return address and next steps. Please do not send items back without contacting us first.

Condition of returns

Unworn, unwashed and unused, with all original tags attached
In the original packaging where applicable
Complete, including any accessories or free items received with the order

You may try items on as you would in a store. If an item is returned with a loss of value beyond reasonable handling, we may reduce the amount returned and will tell you before processing it.

Non-returnable items

Sale and clearance items are final sale for change-of-mind returns (this is shown on the product page).
Underwear cannot be returned for change of mind for hygiene reasons.

These exclusions do not apply if an item is faulty, damaged or not as described.

Return shipping costs

For change-of-mind returns, you arrange and pay for return postage to our returns warehouse (located in China). We recommend a tracked service, as items remain your responsibility until they reach us. If an item is faulty, damaged or incorrect, we cover the cost of returning it.

Exchanges

Need a different size? Email us your order number and the size you would like. Once your original item reaches us, we will send the new size.

Refund outcomes

United States, Canada, Australia and other regions — change of mind: store credit for the full value of the returned items, valid for 12 months (or longer where your state's law requires).
United Kingdom and European Union: you have a statutory right to cancel within 30 days of receiving your goods for a full refund to your original payment method. Tell us you are exercising this right when you contact us. Return postage is paid by you.
Faulty, damaged or incorrect items (all regions): contact us within 30 days of delivery with a photo for a full refund to your original payment method, a replacement or a repair. We cover return costs.

Refund timing

Store credit and refunds are issued within 14 days of your return reaching us and passing inspection. Refunds go back to your original payment method; your bank may take a few extra days to show them. Because shipping is free on every order, there are no shipping charges to deduct.