Shipping policy

Last updated: October 28, 2026

Free tracked shipping on every order

Every order ships free with standard tracked delivery — no minimum spend. The price you pay at checkout is final: we cover any import duties, customs fees and taxes, so there is nothing extra to pay on delivery.

Processing time

Orders placed before 2:00 PM Eastern Time (ET) on a business day start processing the same day. Orders placed after 2:00 PM ET, at weekends or on public holidays start processing the next business day. Processing takes 3–4 business days before dispatch. During busy periods such as holidays or launches this can take slightly longer; we will email you about any significant delay.

Delivery time

Processing: 3–4 business days
Transit: 3–6 business days after dispatch
Total estimated delivery: 6–10 business days from the date of purchase

Business days exclude weekends and public holidays. Delivery times are estimates and can occasionally vary because of carrier delays, weather or other events outside our control.

Where we ship

We ship from our international fulfilment centres to: United States, United Kingdom, Canada, Australia, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal and Spain. We deliver to residential and business addresses, and to PO Boxes in the United States. We do not currently ship to APO/FPO addresses or to countries not listed above.

Carriers and tracking

Orders are delivered by trusted national carriers such as USPS, UPS and FedEx, selected automatically for your address. When your order is dispatched you will receive an email with your tracking number and link. If you have not received tracking within 5 business days of ordering, please check your spam folder, then email us at support@westandwilde.co.

Address accuracy

Please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will hold it for 14 days while we contact you. If we do not hear back within that time, we will cancel the order and issue a full refund.

Lost, delayed or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, check with neighbours and your building first, then contact us within 7 days of the delivery date so we can investigate with the carrier. If your order arrives damaged, email us your order number and photos and we will put it right.